Refund policy

Every Pocket Gallery case is printed just for you when you order, so we can't accept returns or exchanges for change of mind, selecting the wrong phone model, or choosing a different color or finish than expected.

We'll make it right if something goes wrong

If your case arrives damaged, misprinted, defective, or isn't what you ordered, we'll send a free replacement or give you a full refund.

To request one:

1. Email us at postedupwork@gmail.com within 30 days of delivery.
2. Include your order number and a clear photo of the issue.
3. We'll reply within 2 business days with your replacement or refund.

You don't need to send the damaged case back.

Canceling an order

We start printing quickly. Orders can be canceled within 12 hours of purchase. After that, your order is already in production and can't be changed or canceled.

Lost packages

If tracking hasn't updated in 10 or more business days, or it shows delivered but you never received it, email us and we'll work with the carrier to find it or send a replacement.

Approved refunds go back to your original payment method and usually appear within 5–10 business days.